Our categories consist of several criteria each, such as the usefulness of the reply or how ‘robotic’ the support agent sounded during any conversation with the client. Every criterion is scored from 1 to 10 with 10 being the maximum score possible. The points are counted and an average total performance score is assigned for each particular job.

Identify, establish and communicate effective logistical procedures to be used in operations, ensuring all stakeholders are aware and follow procedures while handling information, Responsible for controlling, supervising and optimizing the allocation of duties to drivers and all staff under their charge to ensure high performance standards are maintained.

Conducting job evaluation surveys, liaising with managers and interviewing service providers and staffs at all levels to identify and assess training and development needs, delivering and overseeing the training of individuals or groups also compiling and presenting information.

Perform budget and payment dealings, maintain distinct account such as discretionary and activities funding, and maintain accurate financial records for service and tax-related purposes. It is also the duty of all administrators to prepare the organization's monthly and annual financial and other necessary reports.

When expanding into new markets, the best brands know that staying on top of their entire production and sales process is critical to sealing the deal. But how can you stay on top of your sales process if you aren’t engaged in it each step of the way? Product distribution is one important step that often goes overlooked as brands opt for the cheapest or easiest option rather than devising a legitimate distribution strategy.

Using data and research to help drive sales strategy and reach sales goals. Increasing sales reps' efficiency with leads, transactions and time management. Training team members about products, the marketplace and best practices in sales excellence. Maintaining a library of sales collateral materials for access by sales reps. Forecasting sales for goal setting.

Establish links with the local media and provide regular reports and press releases on services, news and opportunities, Investigate and identify potential promotional opportunities for the business, Ensure the business is promoted to the public as well as news and opportunities being distributed to customers via adverts, newsletters, business notice board and regularly updated website .